{"id":3481,"date":"2020-08-10T14:50:58","date_gmt":"2020-08-10T12:50:58","guid":{"rendered":"https:\/\/www.rapoo-eu.com\/fr\/?page_id=3481"},"modified":"2025-05-27T14:56:11","modified_gmt":"2025-05-27T12:56:11","slug":"m200-silent-support","status":"publish","type":"page","link":"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/m200-silent-support\/","title":{"rendered":"M200 Silent Support"},"content":{"rendered":"\n<div class=\"container wp-block-advanced-bootstrap-blocks-container\">\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.variable-blocks.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"User Manual\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Infobox_info_icon-black.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        User Manual\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        Download the Quick Start Guide for this product\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2023\/11\/M200-Silent_Manual.pdf\"\n                                                                    rel=\"noreferrer noopener\"\n                                                                target=\"_blank\"\n                        >\n                            Download\n                        <\/a>\n                    <\/p>\n                \n                                    <p class=\"text-center\">\n                        <a\n                                class=\"card-icon__link\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/\"\n                                                                target=\"\"\n                        >\n                            See all manuals\n                        <\/a>\n                    <\/p>\n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n\n\n\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"Declarations\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Infobox_info_icon-black.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        Declarations\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        Download the Declaration of Conformity for this product\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"http:\/\/productip.com\/?f=1f628b\"\n                                                                    rel=\"noreferrer noopener\"\n                                                                target=\"_blank\"\n                        >\n                            Download\n                        <\/a>\n                    <\/p>\n                \n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n\n\n\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"Windows Driver\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Windows.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        Windows Driver\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        Download the latest Windows driver for this product\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"https:\/\/rapoo-eu.hosted-by-files.com\/products\/Product%20Drivers\/Multi-Mode%20Wilress%20Mice%20Driver_1.0.3_20210701.exe\"\n                                                                target=\"\"\n                        >\n                            Download\n                        <\/a>\n                    <\/p>\n                \n                                    <p class=\"text-center\">\n                        <a\n                                class=\"card-icon__link\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/\"\n                                                                target=\"\"\n                        >\n                            See all drivers\n                        <\/a>\n                    <\/p>\n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n\n\n\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"General FAQ\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Windows-2.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        General FAQ\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        Check commonly asked questions for further information\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/support\/\"\n                                                                target=\"\"\n                        >\n                            Visit support center\n                        <\/a>\n                    <\/p>\n                \n                                    <p class=\"text-center\">\n                        <a\n                                class=\"card-icon__link\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/product\/m200-silent\/\"\n                                                                target=\"\"\n                        >\n                            See product details\n                        <\/a>\n                    <\/p>\n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.rich-text.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n<section class=\"section section--rich-text rich-text\">\n    <div class=\"rich-text__inner\">\n        <h2>Frequently Asked Questions: M200 Silent<\/h2>\n<p>Please check our FAQs to find answers and solutions to common questions.<\/p>\n\n    <\/div>\n<\/section><\/div>\n<\/div>\n\n\n\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.faq.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n\n<section class=\"section section--faq faq-section\">\n\n    \n            <div class=\"faq__item\" data-index=\"0\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(0)\">\n                How to connect M200 Silent to a MacBook\/ PC\/ Laptop via Bluetooth?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>Pair your first device:<\/p>\n<p>1. Turn on the mouse.<br \/>\n2. Keep pressing the Bluetooth button for at least 3 seconds to pair. The status LED flashes in red slowly. The mouse is discoverable for 2 minutes.<br \/>\n3. Search for Rapoo mouse and click Connect. When the mouse and your device are paired, the light turns off.<\/p>\n<p>Pair your second device:<\/p>\n<p>1. Press the Bluetooth button to switch to another channel.<br \/>\n2. Follow Steps 2 and 3 of \u201cPair your first device\u201d to connect your second device.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"1\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(1)\">\n                How to connect M200 Silent to a MacBook\/ PC\/ Laptop via 2.4 GHz wireless transmission with a USB dongle?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1.\tTake out the receiver from the mouse<br \/>\n2.\tPlace the receiver into a PC or laptop USB port.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"2\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(2)\">\n                How to connect M200 Silent to an iPad or an iPhone?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1.\tTurn on the mouse.<br \/>\n2.\tPress the device button to select a channel.<br \/>\n\u2022\tStatus LED blinks fast.<br \/>\n3.\tPress the Bluetooth button for 3 seconds.<br \/>\n\u2022\tStatus LED blinks slower.<br \/>\n\u2022\tGo to the Bluetooth panel on your device.<br \/>\n\u2022\tSearch for Rapoo mouse and click Connect.<br \/>\n\u2022\tIf paired, the status LED turns off.<\/p>\n<p>For easy step-by-step visual instructions please scroll down this page and watch the video tutorial \u00ab\u00a0Connecting a Rapoo Multi-mode Wireless mouse\u00a0\u00bb.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"3\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(3)\">\n                How to connect M200 Silent to an Android tablet or phone?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1.\tTurn on the mouse.<br \/>\n2.\tPress the device button to select a channel.<br \/>\n\u2022\tStatus LED blinks fast.<br \/>\n3.\tPress the Bluetooth button for 3 seconds.<br \/>\n\u2022\tStatus LED blinks slower.<br \/>\n\u2022\tGo to the Bluetooth panel on your device.<br \/>\n\u2022\tSearch for Rapoo mouse and click connect.<br \/>\n\u2022\tIf paired, the status LED turns off.<\/p>\n<p>For easy step-by-step visual instructions please scroll down this page and watch the video tutorial \u00ab\u00a0Connecting a Rapoo Multi-mode Wireless mouse\u00a0\u00bb.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"4\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(4)\">\n                How to switch use among multiple devices with the Silent Plus?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Turn on your mouse.<br \/>\n2. Connect it with your working devices via Bluetooth or the USB receiver as explained in the FAQs above.<br \/>\n2. Press the Bluetooth button to switch among up to 3 paired devices. The mouse connects up to 2 devices via Bluetooth and 1 via the 2.4 GHz receiver.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"5\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(5)\">\n                How to repair the 2.4 GHz wireless connection?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>After you unplug and replug the USB receiver, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"6\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(6)\">\n                I have lost\/broken the USB receiver (dongle). Can I receive a new USB-receiver?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>It is not possible to provide a replacement receiver for this product.<br \/>\nThis is because during production the product and the Nano USB receiver (dongle) are assigned a unique code, so the product can only communicate with the bundled original receiver. This production process is also performed for security reasons.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"7\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(7)\">\n                I just bought it and cannot find the USB receiver. Where is it?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>The USB receiver is stored inside the battery compartment of the mouse. The special receiver storage compartment is located there so you can always store the dongle safely when not in use to prevent damage or loss.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"8\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(8)\">\n                The mouse arrow shakes, moves strangely or does not move at all. What can I do?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Use a mousepad or a piece of paper to check if the surface may be the reason.<br \/>\n2. Try using the mouse on a different surface.<br \/>\n3. Clean the sensor on the bottom of the mouse with a dry cloth.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"9\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(9)\">\n                The mouse shows irregular failures during usage?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Move other active wireless devices away from the mouse and the USB receiver.<br \/>\n2. The PC can not respond immediately because the CPU is under full load.<br \/>\n3. Try changing the battery. <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"10\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(10)\">\n                The mouse is suddenly not working. What can I do?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Make sure the device is turned on.<br \/>\n2. Make sure the USB receiver is plugged into the PC\/ laptop&rsquo;s USB port.<br \/>\n3. If the PC\/ laptop cannot initially recognize the USB receiver, please replug the receiver.<br \/>\n4. Check if the battery is installed correctly.<br \/>\n5. In case of a low battery, please try changing the battery.<br \/>\n6. Move other working wireless devices away from the mouse and the USB receiver.<br \/>\n7. Please keep away from walls or big objects because this may reduce the range.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"11\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(11)\">\n                My product is faulty. What can I do?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>We offer a &lsquo;return to the retailer&rsquo; warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase, and all accessories. During the warranty period, you will receive a replacement product from the retailer if available. <\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    \n<\/section>\n\n\n\n<section class=\"section section--rich-text rich-text\">\n    <div class=\"rich-text__inner\">\n        <h3>Couldn&rsquo;t find the answer in the FAQs?<\/h3>\n<p><span style=\"color: #0098ce;\"><a style=\"color: #0098ce;\" href=\"https:\/\/www.rapoo-eu.com\/fr\/contact\/\">Contact us<\/a> <\/span>and fill out the form with as much information as possible.<br \/>\nOne of our support staff will help you as soon as possible.<\/p>\n\n    <\/div>\n<\/section>\n\n\n\n<section class=\"section section--rich-text rich-text\">\n    <div class=\"rich-text__inner\">\n        <h2><span style=\"color: #161616;\">Video Tutorials<\/span><\/h2>\n<h3 class=\"title style-scope ytd-video-primary-info-renderer\"><span style=\"color: #000000;\">Connecting a Rapoo Multi-mode Wireless mouse<\/span><\/h3>\n<div id=\"info\" class=\"style-scope ytd-video-primary-info-renderer\">Please watch the video tutorial for a step by step guide on our\u00a0<a href=\"https:\/\/www.rapoo-eu.com\/fr\/support\/videos\/\">video tutorial page<\/a><\/div>\n\n    <\/div>\n<\/section><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":1921,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M200 Silent Support - French new<\/title>\n<meta name=\"description\" content=\"Need help with your MT550 multi-mode wireless mouse? 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