{"id":8671,"date":"2022-10-14T12:23:02","date_gmt":"2022-10-14T10:23:02","guid":{"rendered":"https:\/\/www.rapoo-eu.com\/fr\/?page_id=8671"},"modified":"2025-07-16T15:40:24","modified_gmt":"2025-07-16T13:40:24","slug":"ev250-support","status":"publish","type":"page","link":"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/ev250-support\/","title":{"rendered":"EV250 Support"},"content":{"rendered":"\n
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\n \"Manuel\n <\/figure>\n \n

\n Manuel de l\u2019utilisateur\n <\/h3>\n

\n T\u00e9l\u00e9chargez le guide de d\u00e9marrage rapide pour ce produit\n <\/p>\n <\/div>\n

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\n \n T\u00e9l\u00e9charger\n <\/a>\n <\/p>\n \n

\n \n Voir tous les manuels\n <\/a>\n <\/p>\n <\/div>\n \n <\/div>\n<\/div> <\/section>\n<\/div>\n\n\n\n

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\n \"D\u00e9clarations\"\n <\/figure>\n \n

\n D\u00e9clarations\n <\/h3>\n

\n T\u00e9l\u00e9charger la d\u00e9claration de conformit\u00e9 pour ce produit\n <\/p>\n <\/div>\n

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\n \n T\u00e9l\u00e9charger\n <\/a>\n <\/p>\n \n <\/div>\n \n <\/div>\n<\/div> <\/section>\n<\/div>\n\n\n\n

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\n \"FAQ\n <\/figure>\n \n

\n FAQ g\u00e9n\u00e9rale\n <\/h3>\n

\n V\u00e9rifiez r\u00e9guli\u00e8rement les questions pos\u00e9es pour obtenir plus d\u2019informations\n <\/p>\n <\/div>\n

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\n \n Visitez le centre d\u2019assistance\n <\/a>\n <\/p>\n \n <\/div>\n \n <\/div>\n<\/div> <\/section>\n<\/div>\n<\/div>\n\n\n\n

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Foire Aux Questions : EV250<\/strong><\/h2>\n

Veuillez consulter notre foire aux questions pour trouver des r\u00e9ponses et des solutions aux questions courantes.<\/p>\n\n <\/div>\n<\/section><\/div>\n<\/div>\n\n\n\n

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\n Comment connecter le EV250 \u00e0 un MacBook\/PC fixe\/PC portable via une transmission sans fil \u00e0 2,4 GHz avec un r\u00e9cepteur USB ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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1. Retirer le r\u00e9cepteur de la souris.
\n2. Placer le r\u00e9cepteur dans le port USB d\u2019un PC ou d\u2019un ordinateur portable.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n Comment r\u00e9tablir la transmission sans fil \u00e0 2,4 GHz ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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Apr\u00e8s avoir d\u00e9branch\u00e9 et rebranch\u00e9 le r\u00e9cepteur USB, dans les 30 secondes, \u00e9teignez la souris, puis allumez-la en appuyant sur la touche gauche.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n J\u2019ai perdu\/cass\u00e9 le r\u00e9cepteur USB (dongle). Puis-je obtenir un nouveau r\u00e9cepteur USB ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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Il n\u2019est pas possible de fournir un r\u00e9cepteur de remplacement pour ce produit.
\nEn effet, au cours de la production, un code unique est attribu\u00e9 au produit et au r\u00e9cepteur Nano USB (dongle), de sorte que le produit ne peut communiquer qu\u2019avec le r\u00e9cepteur original fourni. Ce processus de production est \u00e9galement effectu\u00e9 pour des raisons de s\u00e9curit\u00e9.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n Je viens d\u2019acheter le produit et je ne trouve pas le r\u00e9cepteur USB. O\u00f9 est-il ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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Le r\u00e9cepteur USB se range dans le compartiment \u00e0 piles de la souris. Le compartiment de rangement sp\u00e9cial du r\u00e9cepteur se trouve \u00e0 cet endroit pour que vous puissiez toujours ranger le dongle en toute s\u00e9curit\u00e9 lorsque vous ne l\u2019utilisez pas, afin d\u2019\u00e9viter tout dommage ou perte.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n Le pointeur de souris tremble, se d\u00e9place \u00e9trangement ou ne bouge pas du tout. Que puis-je faire ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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1. Utilisez un tapis de souris ou un morceau de papier pour v\u00e9rifier si la surface peut en \u00eatre la cause.
\n2. Essayez d\u2019utiliser la souris sur une autre surface.
\n3. Nettoyez le capteur situ\u00e9 sous la souris \u00e0 l\u2019aide d\u2019un chiffon sec.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n La souris pr\u00e9sente des d\u00e9faillances irr\u00e9guli\u00e8res \u00e0 l\u2019usage. Que faire ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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1. \u00c9loigner les autres p\u00e9riph\u00e9riques sans fil actifs de la souris et du r\u00e9cepteur USB.
\n2. Le PC ne peut pas r\u00e9pondre imm\u00e9diatement car l\u2019unit\u00e9 centrale est en pleine charge.
\n3. Essayez de changer la batterie.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n La souris cesse subitement de fonctionner. Que puis-je faire ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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1. Assurez-vous que l\u2019appareil est allum\u00e9.
\n2. Assurez-vous que le r\u00e9cepteur USB est branch\u00e9 sur le port USB du PC\/portable.
\n3. Si le PC\/ordinateur portable ne peut pas reconna\u00eetre initialement le r\u00e9cepteur USB, veuillez rebrancher le r\u00e9cepteur.
\n4. V\u00e9rifiez si la batterie est install\u00e9e correctement.
\n5. En cas de batterie faible, essayez de la changer.
\n6. \u00c9loignez les autres p\u00e9riph\u00e9riques sans fil en fonctionnement de la souris et du r\u00e9cepteur USB.
\n7. Tenez-vous \u00e0 l\u2019\u00e9cart des murs ou des gros objets, car cela peut r\u00e9duire la port\u00e9e.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n Mon produit est d\u00e9fectueux. Que puis-je faire ?\n \n \n \n <\/svg>\n <\/span>\n <\/h3>\n
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Nous offrons une garantie \u00ab retour au d\u00e9taillant \u00bb sur nos produits. En cas de d\u00e9faut, veuillez retourner le produit \u00e0 votre d\u00e9taillant avec une description claire du probl\u00e8me, une preuve d\u2019achat et tous les accessoires. Pendant la p\u00e9riode de garantie, vous recevrez un produit de remplacement de la part du d\u00e9taillant, si disponible.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n \n<\/section>\n\n\n\n

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Vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse dans la FAQ ?<\/strong><\/h3>\n

Contactez-nous <\/a>et compl\u00e9tez le formulaire en fournissant le plus d\u2019informations possible. L\u2019un de nos techniciens d\u2019assistance vous aidera d\u00e8s que possible.<\/p>\n\n <\/div>\n<\/section><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":1921,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content.php","meta":[],"acf":[],"yoast_head":"\nEV250 Support - French new<\/title>\n<meta name=\"description\" content=\"Need help with your MT550 multi-mode wireless mouse? 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