{"id":8678,"date":"2022-10-14T15:43:29","date_gmt":"2022-10-14T13:43:29","guid":{"rendered":"https:\/\/www.rapoo-eu.com\/fr\/?page_id=8678"},"modified":"2025-07-16T15:21:20","modified_gmt":"2025-07-16T13:21:20","slug":"ev200-support","status":"publish","type":"page","link":"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/ev200-support\/","title":{"rendered":"EV200 Support"},"content":{"rendered":"\n<div class=\"container wp-block-advanced-bootstrap-blocks-container\">\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.variable-blocks.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"Plug &#038; Play\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Infobox_info_icon-black.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        Plug &#038; Play\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        T\u00e9l\u00e9chargez le guAucun pilote ou installation n\u2019est n\u00e9cessaire. Le produit se connecte \u00e0 votre appareil d\u00e8s qu\u2019il est branch\u00e9 via un port USB.ide de d\u00e9marrage rapide pour ce produit\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2023\/11\/EV200-Silent_Manual.pdf\"\n                                                                    rel=\"noreferrer noopener\"\n                                                                target=\"_blank\"\n                        >\n                            T\u00e9l\u00e9charger\n                        <\/a>\n                    <\/p>\n                \n                                    <p class=\"text-center\">\n                        <a\n                                class=\"card-icon__link\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/support\/mice-support\/\"\n                                                                    rel=\"noreferrer noopener\"\n                                                                target=\"_blank\"\n                        >\n                            Voir tous les manuels\n                        <\/a>\n                    <\/p>\n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n\n\n\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"D\u00e9clarations\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Infobox_info_icon-black.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        D\u00e9clarations\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        T\u00e9l\u00e9charger la d\u00e9claration de conformit\u00e9 pour ce produit\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"http:\/\/productip.com\/?f=1d565d\"\n                                                                    rel=\"noreferrer noopener\"\n                                                                target=\"_blank\"\n                        >\n                            T\u00e9l\u00e9charger\n                        <\/a>\n                    <\/p>\n                \n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n\n\n\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\">\n\n\n    \n\n\n<section \n    class=\"section section--variable-blocks variable-blocks variable-blocks--icon \">\n            <div class=\"card-icon\">\n    <div class=\"card-icon__inner\">\n                    <div class=\"card-icon__content\">\n                                    <figure class=\"card-icon__icon-figure\">\n                        <img alt=\"FAQ g\u00e9n\u00e9rale\" src=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/uploads\/sites\/15\/2020\/06\/Windows-2.png\"\/>\n                    <\/figure>\n                \n                                    <h3 class=\"h3 card-icon__title\">\n                        FAQ g\u00e9n\u00e9rale\n                    <\/h3>\n                                                    <p class=\"card-icon__caption\">\n                        V\u00e9rifiez r\u00e9guli\u00e8rement les questions pos\u00e9es pour obtenir plus d\u2019informations\n                    <\/p>\n                                            <\/div>\n                            <div class=\"card-icon__footer\">\n                                    <p>\n                        <a\n                                class=\"card-icon__button button button--full-width button--ghost\"\n                                href=\"https:\/\/www.rapoo-eu.com\/fr\/product\/ev200\/\"\n                                                                target=\"\"\n                        >\n                            Visitez le centre d\u2019assistance\n                        <\/a>\n                    <\/p>\n                \n                            <\/div>\n        \n    <\/div>\n<\/div>    <\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.rich-text.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n<section class=\"section section--rich-text rich-text\">\n    <div class=\"rich-text__inner\">\n        <h2><strong>Foire Aux Questions : EV200<\/strong><\/h2>\n<p>Veuillez consulter notre foire aux questions pour trouver des r\u00e9ponses et des solutions aux questions courantes.<\/p>\n\n    <\/div>\n<\/section><\/div>\n<\/div>\n\n\n\n<div class=\"row wp-block-advanced-bootstrap-blocks-row\">\n<div class=\"col wp-block-advanced-bootstrap-blocks-column\"><link rel=\"stylesheet\" href=\"https:\/\/www.rapoo-eu.com\/fr\/wp-content\/themes\/bmade\/dist\/css\/bmade.faq.css?ver=1754292888\" type=\"text\/css\" media=\"all\">\n\n\n<section class=\"section section--faq faq-section\">\n\n    \n            <div class=\"faq__item\" data-index=\"0\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(0)\">\n                Comment connecter le EV200 \u00e0 un MacBook\/PC fixe\/PC portable ?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>Il suffit de placer le c\u00e2ble EV200 dans le port USB d\u2019un PC ou d\u2019un ordinateur portable.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"1\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(1)\">\n                Pourquoi le pointeur de ma souris ne bouge-t-il pas ?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Veuillez utiliser la souris sur le tapis de souris.<br \/>\n2. Essayez la souris sur une feuille de papier blanc pour v\u00e9rifier si la surface sp\u00e9ciale que vous utilisez est \u00e0 l\u2019origine de ce probl\u00e8me.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"2\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(2)\">\n                Le pointeur de souris tremble, se d\u00e9place \u00e9trangement ou ne bouge pas du tout. Que puis-je faire ?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>1. Utilisez un tapis de souris ou un morceau de papier pour v\u00e9rifier si la surface peut en \u00eatre la cause.<br \/>\n2. Essayez d\u2019utiliser la souris sur une autre surface.<br \/>\n3. Nettoyez le capteur situ\u00e9 sous la souris \u00e0 l\u2019aide d\u2019un chiffon sec.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"faq__item\" data-index=\"3\">\n            <h3 class=\"h4 faq__question\" @click.prevent=\"toggleSlide(3)\">\n                Mon produit est d\u00e9fectueux. Que puis-je faire ?\n                <span class=\"icon icon--read-more faq__icon faq__icon--read-more\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 320 512\">\n                        <path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"\/>\n                    <\/svg>\n                <\/span>\n            <\/h3>\n            <div class=\"faq__answer-wrapper\">\n                <div class=\"faq__answer\">\n                    <p>Nous offrons une garantie \u00ab retour au d\u00e9taillant \u00bb sur nos produits. En cas de d\u00e9faut, veuillez retourner le produit \u00e0 votre d\u00e9taillant avec une description claire du probl\u00e8me, une preuve d\u2019achat et tous les accessoires. Pendant la p\u00e9riode de garantie, vous recevrez un produit de remplacement de la part du d\u00e9taillant, si disponible.<\/p>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    \n<\/section>\n\n\n\n<section class=\"section section--rich-text rich-text\">\n    <div class=\"rich-text__inner\">\n        <h3><strong>Vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse dans la FAQ ?<\/strong><\/h3>\n<p><a href=\"https:\/\/www.rapoo-eu.com\/contact\/\">Contactez-nous <\/a>et compl\u00e9tez le formulaire en fournissant le plus d\u2019informations possible.\u00a0L\u2019un de nos techniciens d\u2019assistance vous aidera d\u00e8s que possible.<\/p>\n\n    <\/div>\n<\/section><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":1921,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EV200 Support - French new<\/title>\n<meta name=\"description\" content=\"Need help with your EV200 mouse? 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