Privacy Policy website Rapoo Europe
Last updated: augustus 2025
Rapoo Europe respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website www.rapoo-eu.com.
1. Who we are
Rapoo Europe is responsible for the processing of personal data on this website.
Contact details:
- Rapoo Europe, Prismalaan West 27, 2665 PC Bleiswijk
- Email: info@rapoo-eu.com
2. What personal data we collect
When you use our website, we may collect:
- Contact information: name, email address, subject, message, and product model number (via contact and support forms).
- Technical information: IP address, browser type, device information, pages visited (via Google Analytics and server logs).
- Cookies and trackers: see our Cookie Declaration for details.
3. Purposes of processing
We process your personal data for the following purposes:
- To respond to your inquiries or support requests.
- To provide information about our products and services in the EU.
- To analyse website usage and improve our website performance and user experience.
- To comply with legal obligations.
4. Legal basis
We rely on the following legal grounds:
- Consent, for non-essential cookies.
- Legitimate interest, for website improvement and support handling.
- Contractual necessity, for example, for responding to your questions or requests via contact and support forms
- Legal obligation, if required by law.
5. Sharing of data
We share data only when necessary:
- Service providers (hosting, website developer, analytics provider, Hostnet)
- Rapoo Global (China), if an inquiry relates to non-EU regions.
- Authorities, when legally required.
6. Data retention
- Contact/support requests: stored temporarily and deleted after resolution.
- Analytics data: stored according to provider settings (Google Analytics = 14–24 months).
7. Your rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Withdraw consent (e.g. for cookies).
- File a complaint with your national data protection authority.
Contact: info@rapoo-eu.com
8. Cookies
Our website uses cookies and similar technologies. For details, see our Cookie Declaration.
9. Security
We take appropriate technical and organisational measures to protect your personal data.
10. Changes
We may update this Privacy Policy from time to time. The latest version will always be available on this page.