Frequently Asked Questions: E9270P
Please check our FAQs to find answers and solutions to common questions.
How to connect E9270P to a MacBook/ PC/ Laptop via 2.4 GHz wireless transmission with a USB dongle?
1. Take out the receiver from the keyboard
2. Place the receiver into a PC or laptop USB port.
How to repair the 2.4 GHz wireless connection?
After you unplug and replug the USB receiver, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.
I have lost/broken the USB receiver (dongle). Can I receive a new USB-receiver?
It is not possible to provide a replacement receiver for this product.
This is because during production the product and the Nano USB receiver (dongle) are assigned a unique code, so the product can only communicate with the bundled original receiver. This production process is also performed for security reasons.
I just bought it and cannot find the USB receiver. Where is it?
The USB receiver is stored inside the battery compartment of the mouse. The special receiver storage compartment is located there so you can always store the dongle safely when not in use to prevent damage or loss.
My product is faulty. What can I do?
We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase, and all accessories. During the warranty period, you will receive a replacement product from the retailer if available.
Couldn’t find the answer in the FAQs?
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